This Privacy Policy governs the manner in which Reevive, LLC, d/b/a Reevive or any of its affiliates or subsidiaries (collectively “Reevive”, the “Company”, “we”, “us”, “our”) collects, uses, maintains, and discloses information (including personal information) collected from individuals (each, a “User” or “you(r)”) of our website located at www.shopreevive.com (“Website”), mobile applications and other services provided by Reevive or any of its subsidiaries (collectively, “Services”).

By voluntarily using the Website or any Services, or otherwise providing us with information, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Reevive and the authorized third parties referred to herein located in the United States.

 

Changes to this privacy policy

REEVIVE HAS THE DISCRETION TO UPDATE THIS PRIVACY POLICY AT ANY TIME. WHEN WE DO, WE WILL REVISE THE UPDATED DATE AT THE BOTTOM OF THIS PAGE. WE ENCOURAGE USERS TO FREQUENTLY CHECK THIS PAGE WWW.SHOPREEVIVE.COM/PRIVACY FOR ANY CHANGES TO STAY INFORMED ABOUT HOW WE ARE HELPING TO PROTECT THE PERSONAL INFORMATION WE COLLECT. YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR RESPONSIBILITY TO REVIEW THIS PRIVACY POLICY PERIODICALLY AND BECOME AWARE OF MODIFICATIONS.

 

Information We Collect

Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website or use our mobile application, register on the Website or for Services, place an order, list an item for sale, and in connection with other activities, services, features, or resources we make available using our Services. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may also be asked to supply a username and password, as well as transaction information, payment information, usage information, marketing information, and other information (which may not be disclosed here), which may be used in accordance with this Privacy Policy. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, but it may prevent them from engaging in certain Website related activities or other Services.

Reevive is located in the United States, and when you use our Website and our Services, we collect, use and store your information in the United States. Your personal information will be subject to laws of the United States, which may differ from your country of residence. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.

Non-personal information

We may collect non-personal information about Users whenever they interact with our Website or Services. Non-personal information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users’ means of connection to our Website or Services, such as the operating system, the Internet service providers utilized, mobile network information, and other similar information.

Web browser cookies

Our Website may automatically use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, we note that some parts of the Website may not function properly.

Seller Performance Information

We may use personal information for metrics and to measure performance of sellers.

 

How We Use Information Collected

In general, Reevive uses and collects your personal information for the following purposes and as otherwise described in this Privacy Policy, or at the time of collection, or otherwise with your consent, including:

To deliver our Services to you

Reevive may use User’s personal information to deliver the Services and any other goods, services, or information that you request from Reevive or any other user of the Reevive Website or Services.

To prevent, detect, and mitigate illegal activities

Reevive may use User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.

To provide or improve customer service

We may use personal information to help us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.

To improve our Website

We may use personal information obtained from feedback you provide to improve our services and develop new products and services.

To process payments

We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers to the extent necessary to provide the service.

To run a promotion, contest, survey, or other Website feature

We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.

To send periodic emails

We may use personal information such as email addresses to send Users information and updates pertaining to their order. A User’s email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc. We may also use email addresses to enable security features of the Service, such as by sending security codes or password resets.

Unsubscribe/Opt-out

If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.

Third Party Services

Facilitate your login to the Services to third- party identity and access management providers, such as Facebook, Twitter, Pinterest, Instagram, and other social media and networking services.

Provide Social Features of the Service

By enabling users to establish connections with other users of the Services; enabling users to like, comment on, and share user content; and displaying certain user activity in an activity feed

Other uses

We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

 

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website or Services.

Disclosing your personal information

We do not sell, trade, or rent Users’ personal information to others.

Reevive may disclose Users’ personal information to the following parties and for the purposes for which it was collected as described above:

Sellers from whom you have purchased items

When you buy an item on Reevive, the Seller receives information regarding your full street and address. The information will only include that which is necessary and relevant to successfully complete your order. The seller is strictly prohibited from using your information for anything other than completing the sale.

Business partners, trusted affiliates, and third party service providers

We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Website or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. These third parties may be located outside of your country of residence, including in Canada, Australia, or European Union (“Offshore Recipients”). In this case, your personal information would be subject to the laws of the country in which the Offshore Recipient is located, which may have laws that require that your personal information be disclosed to government agencies under different circumstances than would your country of residence. While Reevive remains committed to protecting your personal information, you consent to this disclosure and acknowledge that Reevive has no control over, and is not liable for, the acts and omissions of Offshore Recipients.

We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Stripe, PayPal or Affirm, to the extent necessary to provide the service.

Corporate Transactions

In the event of a sale, amalgamation, re-organization, transfer or financing of parts of some or all of Reevive’s business (“Transaction”), your personal information may be disclosed to an acquiring organization either as part of due diligence or on completion of the transaction. If your personal information is ever disclosed in this context, Reevive will require the acquiring organization to agree to protect your personal information in accordance with this Privacy Policy and to only use your personal information for purposes relating to the Transaction. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy.

Law enforcement and government agencies

We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant (“Disclosed Information”). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.

Third Parties with intellectual property rights

We may disclose User’s personal information to third parties with intellectual property rights who have complied with Reevive’s complaint procedure, as outlined in our Terms of Use Agreement. We will only disclose information found necessary and relevant in connection to an intellectual property infringement, fraud investigation, or other unlawful activity to which the third party has been subject. Disclosed personal information may include, but is not limited to, User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.

For avoidance of doubt, please take note that disclosing personal information to third parties with intellectual property rights includes the disclosure of personal information of a User who has been identified as selling unauthorized goods or replica items, which is in violation of our Terms of Use Agreement.

Third parties in a legal proceeding

We may disclose User’s personal information to third parties involved in a legal proceeding if the third party provides Reevive with a subpoena or other similar lawful process. Disclosure may be made without notice to User.

Reevive will also disclose to third parties involved in a legal proceeding when Reevive believes in good faith that disclosing personal information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.

Reevive Users

We may use user information obtained from account activity including total number of sales, last active time frame, and message response time, in order to provide seller performance information to Reevive’s users.

Disclosure related to Reevive’s Terms of Use Agreement

If Reevive believes in good faith that a User has breached the Terms of Use Agreement or any other Reevive agreement, Reevive may disclose such User’s personal information as found necessary and relevant to pursuing a claim or preventing further injury to Reevive, its Users, and others. Disclosure may be made without notice to User.

 

Third Party Websites and Advertising

Third party websites

Users may find advertising or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies. Reevive is not a party to those agreements; they are solely between you and the third party.

Advertising

Advertisements appearing on our Website may be delivered to Users by advertising partners, who may set cookies. These cookies allow the advertising server to recognize your computer each time they send you an online advertisement to compile non-personal information about you or others who use your computer. This information allows advertising networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy does not cover the use of cookies by any advertiser.

 

Administration and How to Contact Us

Storing Your Information

Reevive will retain and store your personal information for as long as is necessary to provide you the Services and any other ancillary purposes. Following termination or deactivation of your account, Reevive or its service providers may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly using the contact details below.

Opt out

If you would like to opt-out of communications from Reevive please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.

Access, correction and complaints

If you are a registered user and wish to access, correct, or update the personal information we hold about you, please log into your account and edit your online profile or contact us directly using the contact details below. Reevive may charge a reasonable amount for providing access to personal information, or refuse access to personal information where permitted by law.

If you have any questions or concerns about Reevive’s collection, storage, use or disclosure of personal information, or if you believe that Reevive has not complied with this Privacy Policy or applicable privacy law, please contact Reevive using the contact details below. When contacting Reevive, please provide as much detail as possible in relation to the question, issue or complaint. Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. Reevive requests that you cooperate with Reevive during this process and provide any relevant information that may be required.

Children

Reevive does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.

Your acceptance of these terms

By using this Website or our Services, you signify your acceptance of this Privacy Policy and our Terms of Use Agreement. If you do not agree to this policy, please do not use our Website or Services. Your continued use of the Website and Services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact us

Please direct any questions comments, or complaints about this Privacy Policy or our privacy practices to support@shopreevive.com.

Your California Privacy Rights

Under California Civil Code section 1798.83, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us via email at support@shopreevive.com. You must put the statement “Your California Privacy Rights” in your request and include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Updated: December 21, 2022